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Shipping and Returns
PAYMENT AND SHIPPING INFORMATION FREIGHT SHIPMENTS Merchandise should be fully inspected upon receipt for evidence of damage or shortage before signing the delivery receipt. If damage or shortage is evident, please be sure to note this on the delivery receipt. If external appearance has not indicated damage, but damage is discovered upon unpacking: Pricing includes freight charges DOCK-TO-DOCK delivery to Washington, D.C. plus the 48 contiguous United States. Alaska, Hawaii, Canada, and Puerto Rico ship freight-included to port of exit within the 48 contiguous United States. Freight from that point to final destination is responsibility of purchaser. Step charges for deliveries of files and cabinets to non-union locations are broken down into increments as follows: DELIVERY All deliveries are Monday through Friday, 8AM-5PM, "DOCK TO DOCK" which means driver will deliver to you or your customer's location, but will not remove merchandise from the truck, nor change its placement in the bed of the truck. Inside or residential delivery, liftgate services, special time-stop, and floor protection services are available at an additional cost. Please call customer service for accurate pricing. Please Note: FACTORY SECONDS (2nd's) DELIVERY & RETURN POLICY Please be advised that all products classified as factory seconds are classified as such due to cosmetic defects only. All of the units are in good working condition and will perform as a record protection container as indicated by the UL rating. All factory seconds are sold “AS IS.” Once product has shipped from our facility, it will be considered a final sale and will therefore be non-returnable. SCHWAB WARRANTY: CHANGES: FILE CABINET AND SAFE RETURN POLICY:
HAMILTON SAFE PRODUCTS: The Seller hereby warrants the product for its normal use and service for a period of twelve (12) months from the date of shipment of such product. The Seller's obligation under this warranty is limited to repairing, or at its option, replacing the part of the complete unit without cost to the Purchaser within a reasonable time after the receipt of written notice as to such defect and which its examination shall disclose to its satisfaction to have been defective. This warranty extends only to the original Purchaser of new equipment and shall be void if the product is repaired or tampered with in any manner by other than the Dealer's authorized service personnel. It is agreed by and between the parties that the Seller is not an insurer; that the payment herein before named is based solely on the value of the equipment and services provided herein; that, from the nature of the equipment and services to be rendered, it is impractical and extremely difficult to fix the actual damages, if any, which may proximately result from a failure on the part of either the Seller or its equipment to perform any of its intended functions. Seller's liability hereunder shall be limited to and fixed at not more than $500 per product unit, or 10% of the product price, whichever is greater, and the Seller shall not be liable for any loss or damage sustained through burglary, theft, robbery, fire or any other special, indirect or consequential damages. Such liability as above set forth is fixed as liquidated damages and not as a penalty and this liability shall be complete and exclusive. RESTOCKING CHARGES & FEES All Product returns are subject to a 25% Restocking Fee. *** Note *** Tubing cannot be returned; Custom orders cannot be returned
IOSAFE PRODUCT RETURNS: RETURN POLICY. All returns must comply with the return procedure set forth below, and all returned items must be in new condition, including the original box, packaging, manuals and accessories. No refunds or exchanges are allowed after 30 days from the date of receipt, or if the UPC code has been removed from the packaging. A restocking fee may be applied equal to 25% of the purchase price will be charged on any item, unless the item is defective; or exchanged for the same or a similar item. The 25% restocking fee will be assessed at the time of refund or exchange. RETURNS PROCEDURE. To return an item, contact Customer Service Toll Free 1-866-867-0306 to obtain a Return Authorization (RMA) number. RMA numbers are valid for 30 days from the date of issuance. We are unable to accept returns without an RMA number. All returns must be shipped prepaid.
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