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Shipping and Returns

PAYMENT AND SHIPPING INFORMATION

FREIGHT SHIPMENTS

Merchandise should be fully inspected upon receipt for evidence of damage or shortage before signing the delivery receipt. If damage or shortage is evident, please be sure to note this on the delivery receipt.

If external appearance has not indicated damage, but damage is discovered upon unpacking:
1) Concealed damage must be reported within 7 days of delivery. Contact K.L. Security Enterprises, Inc customer service department immediately at 765-463-7972.
2) Save all packing materials.
3) Immediately call the carrier to inform them and request immediate inspection. Failure to do so will significantly increase the chances of the claim being denied.
4) Confirm your conversations with the carrier in writing.
Remember: Time is of the essence. Any delay can result in the carrier refusing to honor the claim. SafeandVault.com, A Division of K.L. Security Enterprises, Inc is not responsible for reimbursement of claims refused due to a delay in reporting damage.

Pricing includes freight charges DOCK-TO-DOCK delivery to Washington, D.C. plus the 48 contiguous United States. Alaska, Hawaii, Canada, and Puerto Rico ship freight-included to port of exit within the 48 contiguous United States. Freight from that point to final destination is responsibility of purchaser.

Step charges for deliveries of files and cabinets to non-union locations are broken down into increments as follows:
0-3 steps, 4-15 steps, 16-25 steps, and 26+steps. Step charges are in addition to the regular inside delivery charges. Please call K.L. Security Enterprises for a quote. 765-463-7972

DELIVERY

All deliveries are Monday through Friday, 8AM-5PM, "DOCK TO DOCK" which means driver will deliver to you or your customer's location, but will not remove merchandise from the truck, nor change its placement in the bed of the truck. Inside or residential delivery, liftgate services, special time-stop, and floor protection services are available at an additional cost. Please call customer service for accurate pricing.

Please Note:
1) Failure to provide correct delivery information at the time of order will result in additional cost.
2) Attempt delivery fee will be charged when applicable.
3) Inside delivery does not include moving furniture to place the product, or leveling of the product.
4) Vault and File Room Doors are scheduled for DOCK TO DOCK delivery only. Unloading services are available at additional cost.

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